VoIP stands for Voice over Internet Protocol. It is a technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without the public switched telephone network (PSTN) assistance. There are also hybrid solutions that combine VoIP with PSTN.
VoIP presents the underlying technology for Unified Communications as a Service (UCaaS), which combines voice/VoIP, audio/video conferencing, and instant messaging/chat into one platform.
Benefits of IP Telephony
Compared to regular telephone networks, IP telephony aims to be:
NICE inContact CXone is a cloud-based contact centre platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)
Talkdesk is a cloud-based contact centre platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, and visual voicemail. Prices range from $22-$175 per user per month, depending on the number of features
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact centre application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast
Here are the most common examples of VoIP apps: